People, even business professionals, often confuse service retention with customer retention. Although, they are different from each other. Customer retention is retaining a business relationship with a client for a long time, so they bring their business only to you. While service retention is maintaining the quality of service provided to clients. Service retention can, in turn, boost customer retention, so in a way, we can say that they are connected.
Singlethread is just the tool your dealership needs to provide an elevate the auto repair experience for clients in Atlanta, GA. Click here for a free live demo.
Retaining the quality of service is much harder than that of a product. No two customers are alike, no two repair jobs are the same, and no two experts work in the same way, making service retention virtually impossible at a dealership. However, like all the other benefits, service retention is also something auto repair businesses and dealerships can enjoy by employing Singlethread as an essential tool in their business.
How it improves service retention?
Improving service retention is not an easy endeavor for a dealership. However, it is possible and can even become painless through the use of Singlethread in the day-to-day operations of the auto repair shop.
- Singlethread boosts service retention by making it easy and more convenient for customers to do business with you through features like online payment, real time inspections, automated updates, and more.
- Singlethread does not just offer a one-way communication channel to car dealerships who want to update or communicate with their clients. It is a two way communication software and application. Customers can also text back to the designated phone number, and their message will be directed to the last advisor who was associated with that RO. The tool pulls up the previous conversations the customer advisor had, so the representative is up-to-date with the status and can pick up where they last left off and provide the customer immediate and uninterrupted assistance. This especially comes in handy where multiple users are communicating with a customer, as all transactions are stored indefinitely.
Singlethread is a communication tool that helps auto dealerships and repair businesses streamline their internal operations and boost their customer experience. It is an all-in-one solution to all your dealership’s communication woes. It is easy-to-use and highly effective. It becomes a constant partner for both the experts and customers throughout the car repair process for greater transparency and efficiency.
The number one problem any business suffers through is communication, which can result in them losing customers. However, with the right tools, this issue can be resolved quickly and effortlessly. Also, it helps remove any chances of miscommunication and misconception, reduces liability, and brings uniformity to the customer experience.
Singlethread offers an automatic text messaging system with numerous useful and out-of-the-box features that dealerships and auto repair shops in Atlanta, GA need to keep their customers updated their vehicle status throughout the repair process. Click here to receive a free live demo.