As a dealership, how can you get your customers consistently come back for more service? The answer is simple: great customer service.
Customer satisfaction is the key ingredient in building a successful dealership. It’s not enough to offer it; you need to do it well and consistently for customers to keep coming back. If your customer service is terrible or inconsistent, then customers will start looking elsewhere, even if the prices are higher.
In this blog post, we’ll discuss three proactive ways dealerships can build a better relationship with their customers via SingleThread to keep them coming back again and again!
1. Communicate with Customers Often
Customers appreciate being kept in the loop, and it’s a great way to show them you’re serious about their satisfaction. When customers are kept up to date about what’s going on with their vehicle, they feel that they have been taken care of properly – which leads us to our next step.
SingleThread allows you to send unlimited text messages to your customers and send them as many emails as you like! You can also schedule service reminders at any time that will show up on the dashboard of their vehicle.
2. Follow Up With Customers After Their Service Visit
On top of keeping customers in the loop, it’s also essential to follow up with them after their vehicle has been serviced or repaired. This is an excellent opportunity for you as a dealership to show that you’re invested in your relationship by noting what work was performed on the vehicle and asking how it’s been running for them.
Use SingleThread to post a follow-up message on their vehicle’s dashboard when you’re done with repairs, letting them know that it was serviced. You can also ask if there is anything else they need from your team or reach out via text to see how things are going!
3. Offer a Survey After Service is Complete
Surveys are an easy way to get feedback from customers on their experience with your dealership, and if you make the questions simple, they won’t be too time-consuming for both parties!
This is a great way to show potential customers that others have had successful experiences with your dealership and staff, which will hopefully lead them to do business with you as well!
Use SingleThread’s customer review section on the dashboard or via email after repairs/servicing have been completed to let customers leave a review. Be sure to thank them for their time!
The Final Word
No one wants to deal with an unresponsive customer service department. It’s frustrating on both ends of the phone, but it can be so much worse for your business if you don’t have a proper strategy in place to satisfy your customers. That’s where SingleThread comes in!
We’re experts at helping dealerships in Atlanta, GA, solve their customer service woes by building robust strategies that are personalized and engaging. Get started today with our free live demo!