Chat Etiquette In A Professional Environment
Today, more and more organizations are adopting chat as an acceptable medium for professional communication, both internal and external, and car dealerships are no exception. However, since most people use chat for personal and casual communication and email for business communication, they are unaware of what mannerisms are acceptable and what aren’t while using chat for work. To avoid miscommunication, disrespect, or any other problem, you should at least get to know the basics.
This blog post will cover some chat etiquettes that all employees should follow while chatting with others within their organization.
Select a Screen Name and Avatar that is Suitable for Work
You may think that your friends will laugh at a silly screen name and goofy avatar, but not everyone out there may feel the same way. Your co-workers might find it unprofessional or offensive, which could lead to them forming the wrong opinion of you.
Professionalism is essential in the workplace, and it’s vital that your digital identity (screen name or avatar) reflects this. It may be tempting to use a superhero screen name or something like ‘partygirl401’ with a funny GIF or anime character, but while these may be fine for personal accounts, they are not even remotely appropriate for work. Using initials or your first name only is not enough. We recommend using your full name instead, along with your CV photo.
Start Every Conversation with a Greeting
While using group chat and IM at work may remind you of chatting with friends, it’s essential to know the difference between your workplace interactions and personal conversations to not come off as rude or unprofessional in any way. Always introduce yourself first if talking to someone for the first time before addressing an issue without coming across as too abrupt. Try something like: “Hello/Hi. This is Jane Doe from the IT department”.
Be Clear and Concise
You can be short and sweet with your messages on instant messaging, but please stay professional! For this type of communication, remember KISS (Keep It Simple Stupid). Always make sure that what you say is clear, specific, and concise so as not to take over the entire discussion unless you’re a boss who needs everyone’s attention on something important right away – no matter how bad things seem now, they will get better if we all work together! When you need to have a lengthy conversation about something, it’s best to email or call instead of having a chat in person, but when there are other factors at stake, set up an in-person meeting with the person involved.
Don’t Message When You’re Upset
It’s important to try and cool off and avoid sending angry messages that you will regret later. If you don’t, your messages may be misinterpreted or considered inappropriate.
You don’t want to risk your relationships with co-workers or damage your reputation by sending out anything you wouldn’t say aloud. Don’t type in ALL CAPS because it will give off the impression of shouting and is not professional in any environment. Also, avoid sending too many exclamation marks.
Be Patient While Waiting for a Response
You need to give people time to respond to your messages. Everyone, including you, has busy schedules, so if someone is really committed and doing their job well for that company, just assume that the delay is because they are busy completing an urgent assignment.
Also, never send a ton of messages to get someone’s attention; it is rude and annoying, not to mention unprofessional!
Respect Status Availability Settings
You should avoid messaging someone who has a “busy” or “away” status. Wait for a more appropriate time to message that person, and don’t interrupt them when they are swamped with work-related tasks as it could negatively affect their productivity.
Always Be Polite
Be mindful of how you phrase every message sent to a co-worker, no matter the channel. You should always be polite when communicating with your peers at work because it helps establish professionalism in your workplace while also showing respect for others around you. Never send rude messages as it will affect your reputation, causing all your hard work to go down the drain.
Use Proper Grammar
When you’re chatting with your friends, you don’t have to worry about grammar and spelling. However, when using chat in the workplace, proper grammar is of great importance. To avoid mistakes in communication for yourself and others around you, take some time to ensure everything has been double-checked before sending out any messages to co-workers or bosses alike!
One of the most critical factors when communicating in a professional environment is your tone. Remember to keep it neutral and professional, and avoid using abbreviations or slang. Also, avoid using emoticons; an occasional ‘Thumbs up’ or ‘Smiley’ can work, but a horde can be unprofessional and off-putting.
We hope you enjoyed this chat etiquette blog post and found it helpful!
Also, if you are interested in optimizing business communications at your dealership in Dallas, TX, try our seamless chat software. Contact SingleThread for more information.
Rapid technological innovations are driving all industries towards implementing digital technology solutions, including the auto repair industry.
Traditional auto repair professionals inspect visiting automobiles visually and list down the problems as they examine the vehicle. This conventional inspection method is time-consuming and involves many other challenges. Subsequently, many auto repair teams today prefer digital inspections over traditional means.
Modern technicians prefer running tests and storing inspection results on a laptop or tablet for their convenience. The recorded data includes videos, pictures, and other forms of collected information. The stored data is shared with the customer for further correspondence to ensure that all stakeholders are on the same page.
In addition to making inspections convenient and straightforward, digital integration also increases your overall revenue. If you’re unsure about how digital inspections can lead to revenue, here are some points that will convince you. You can also discuss the benefits of digital inspections with Singlethread, the premier video and digital inspection platform in Nashville, TN.
Promotes Efficiency
Although carrying out digital inspections may seem awkward initially, it improves your communication and efficiency in the long run. Service professionals can update a vehicle’s status by clicking a mouse while surfing through a repair process.
Not only does digitization allow updating a vehicle’s status, but it also enables sending notifications to the team after each step. This helps keep everyone in the dealership on the same page, improving overall efficiency and productivity. Improved efficiency aids in increasing revenue as processes that once took hours to complete are now finished in minutes.
Prevents Loss
The traditional inspection methods don’t invoke much confidence in modern vehicle owners. Let’s say you notice significant damage in a vehicle’s rims and communicate the problem to the car owner; however, the car owner refutes your claims and puts the entire blame on your dealership, calling out your team members for inflicting damage during service. In such a situation, you will not have strong evidence to make your claim and defend yourself against the allegations.
Having a sophisticated digital inspection mechanism means identifying all visible problems to the visitor with clear photos and videos of the required work. More importantly, you can display the images before your team even begins work on the vehicle. This helps your dealership save a significant amount in loss prevention.
Discovery
Another benefit of detailed digital inspections is that you will identify the additional work a vehicle needs. Documenting each problem on a video or a picture is the best part of the entire process as the customer can see and understand each situation.
The smooth inspection process helps bring in more potential leads to your auto repair shop. Customers who trust digital automation and technology will visit your business for a complete digital inspection.
Singlethread, the premier text and multimedia messaging platform for dealerships in Nashville, TN, now offers quality digital inspection services to its clients. In addition to formulating a strategy for attractive messages for customers, we help dealerships digitize their inspection process and improve overall communication.
Get a free live demo to learn more about our products.
For your car to run well, you must undertake the responsibility of its repair and regular servicing for maintenance. The question that comes to your mind: shall I take my car to a local and independent auto repair shop or the auto dealership repair service?
As a vehicle owner in Atlanta, GA, you will rightfully discover how dealerships become your go-to auto repair solution in the following 6 situations:
1. Warranties
Dealerships offer warranties for free servicing and repairs. The manufacturers pay dealers to perform this service. These warranties may be good nationwide under an extensive network of dealers. If your warranty expires, you can buy an extended warranty or pay for repairs and servicing as needed. Some car dealers even offer lifetime warranties!
2. Specialized Technicians
At auto dealerships, their technicians are specialists. Manufacturers train the technicians so they can become specialized in your vehicle brand. Manufacturers offer training only to their network of dealers. Technicians often receive continual training, which makes them more knowledgeable about new developments in the automobile industry. It would be safe to assert that your car is in expert hands!
3. Original Manufacturer Parts
Dealerships only offer original manufacturer parts for the repair and services of your vehicle. The original equipment parts represent a standard of quality and engineering that only the manufacturer can authorize. Original equipment guarantees you the quality and longevity of the parts. It is also common to benefit from a warranty on auto parts and labor for repairs and services offered by the dealerships.
4. Esoteric Mechanical issues
Each vehicle brand has its own mechanical and maybe even an electronic system. These cause esoteric issues which require specialized technical services. Dealerships are always equipped with diagnostic equipment. There may be software updates or some complex issue that dealers and their specialized services can best manage.
5. Recalls and Service Bulletins
When it comes to technical service bulletins and manufacturer recalls, dealer service departments have a distinct advantage. Manufactures send TSBs (Technical Service Bulletins) to their dealer network for any repairs or special procedures for a specific problem. Dealers will automatically check for TSBs when you come in for service.
6. Amenities
Dealerships can afford to offer you amenities like waiting rooms with comfortable chairs, vending machines, and free coffee. Some dealers even provide shuttle service or loaners so that you can go about your business instead of waiting. While you are letting the experts take care of your car, rest assured that your convenience is also being cared for.
If any of the above situations present themselves, it is best to accept that dealership auto services are your go-to solution.
Singlethread offers qualified text message marketing for car dealerships. We design attractive messages for customers in Atlanta, GA, to convince your clients to interact with your business.Contact us for a free live demo!
With text messaging having a whopping 45% response rate, it is no wonder why text message marketing for car dealerships is all the buzz at the moment.
Every car dealership business on the block is using some form of innovative automotive text message marketing to boost their sales, serve and retain their customers, and make staggeringly high-profit margins in the midst of a pandemic where one-on-one interactions have drastically plummeted.
One of these car dealership businesses is SingleThread in Atlanta, GA, which provides car dealerships simplified communication with their customers using an easy-to-use text messaging app. This app allows the service team members to send repair and service updates to clients through instant messages in the form of images, videos, and audio clips.
Want to learn more about our app and see how it works? Get a free live demo now!
So just how are these car dealerships using SingleThread, a text and multimedia messaging platform, to create loyal, lifelong customers?
We give readers an insight into just how our dealership text messaging app is revolutionizing the car dealership industry and in turn, leaving customers happier and more satisfied with swift car repair updates!
Instant Messaging Done Right
Instant messaging has evolved over the years, now serving as a critical component in luring and retaining customers thanks to – as the word mentions – replying instantly to a customer’s urgent inquiries.
Time is of the essence and your customers simply don’t (and won’t) sit around waiting for your reply. This means only one thing; pick up your pace and reply to your customers as quickly as you can to let them know you value them and appreciate the fact that they selected you as their car repair and service provider.
With our instant car dealership text messaging service, customers’ queries are tended to efficiently, updates are given as frequently as required, such as the completion time for servicing their car and estimated time of pick up for their vehicle – all done instantly!
Digital Car Inspections
Say ‘good riddance’ to filling out unnecessary paper forms and say ‘hello’ to digital car inspections at SingleThread. With the help of our digital car inspection feature, we can send customers images, audio recordings, and videos of their car’s current state to keep them in the loop of their car repair progress.
By doing so, we help foster a relationship of trust, reliability, and satisfaction that cannot be achieved by most car dealerships who cut corners when repairing your vehicle and avoid being transparent when servicing your vehicle.
Making Mobile Payments Effortlessly Easy
Just like round-the-clock customer service is the backbone of any business, so is fast and secure mobile payments. There’s nothing a customer dreads more than waiting for a reply than standing in a long queue at the cashier to make a payment that otherwise would have taken less than 20 seconds!
And this is why SingleThread is groundbreaking – and creates a lifelong relationship with its customers. With our speedy and secure self-pay mobile payment option, customers can conveniently pay their service provider without any delays, additional fees, and pointless waiting!
And if that wasn’t impressive enough to lock in our customers, there’s more! With our mobile payment’s bank-level encryption, our customers’ data is fully armored from potential threats – your payment is tested repeatedly to ensure a secure payment transaction.
If you are on the hunt for a seamless, systematic, and simplified communication platform for your car dealership in Atlanta, GA, head on over to SingleThread and learn more about our innovative text messaging platform to help you sell more hours per RO today! Get a free live demo to get started!
Customer reviews are an excellent tool for a business to analyze its performance and introspect on areas of improvement. These reviews give businesses a much-needed sense of direction and highlight areas where enhancements may be needed. Given the significance of reviews, modern companies adopt creative strategies to convince their customers to give positive feedback for their products and services. Word of mouth or reviews are usually the first thing customers pay attention to before dealing with a company; negative reviews are often a deal-breaker.
While there are multiple digital mediums of interaction with a customer, none works as effectively as the text messaging service. However, most businesses fail to interact with customers using text messaging services or collect positive reviews from them on other platforms. Singlethread in Nashville, TN, offers state-of-the-art text messaging solutions.
Businesses spend a considerable chunk of their marketing budget on text message software without fruitful results. To help you avoid this predicament, we’ve compiled a list of measures that will help you get positive reviews using text messaging. You should notice a visible difference once you correctly implement the strategies mentioned below.
Ask Politely, Yet Creatively
No one likes being told what to do, especially your customers. Being subtle in your strategy is the key to success; this is why we strongly suggest our clients refrain from asking directly for a positive review. Never tell anyone to give you a five-star rating; asking them to share their experience works well instead.
Learn to play with the wording, especially if being straightforward has not yielded positive results. Try framing appealing questions to the customers, explicitly designed to convince a specific demographic or audience type to leave a review. An indirect CTA like ‘let us know how we’re doing’ is a great way to encourage customers to leave a review.
Customers also don’t like navigating aimlessly after they click. This is why you should lead them to the review site as soon as they click the link. Leaving a review should be very easy, straightforward process.
Improve Text Messaging Process
Tracking text messaging data and customers interacting or leaving reviews using the data will help you further improve your service. Track your campaigns to notice which campaign received positive reviews and the audience type that interacts the most. Similarly, you can also create lists and reports to analyze the data gathered and improve the service.
Professional Assistance
A professional text messaging company will help you improve the conversion numbers on your text messaging service. The right team offers a great return on investment as you will notice a healthy increase in the positive reviews.
Singlethread offers qualified text message marketing for car dealerships. We design attractive messages for customers in Nashville, TN, to convince your clients to interact with your business.
Get a free live demo of our services.
Effective customer categorization is key to a successful marketing campaign. Marketing is about grabbing the customer’s attention and making them feel like the product or service was designed specifically for them. It is all about making the customers feel special and wanted by offering a product that caters specifically to their needs. As a business, you want to highlight the benefits of your service or product to your customers using language and a tone that resonates with them.
However, this is easier said than done, especially considering each customer has unique needs and is at a different customer journey stage. This is where customer segmentation and categorization come into play.
Customer segmentation is the process of organizing a customer base or an audience into different groups with similar traits. Customer segmentation transforms your marketing approach replacing the traditional one-size-fits-all and becoming more relevant, targeted, and effective.
Single Thread in Dallas, TX, offers multimedia messaging platforms for effective and prompt communication with the target customer segments.
While many businesses use customer segmentation to devise different marketing strategies for customers, not all of them generate more sales using those strategies. Below, we share some keys to effective customer segmentation to help you get the best out of your marketing efforts and yield the desired returns.
Data Efficiency
While your business interests shape the different categorization techniques, successful segmentation largely depends on the quality of your data. Modern marketers rely heavily on data to make critical marketing decisions. Marketing to a segment with incorrect data means that you end up wasting a considerable sum and lose market share due to a lack of brand awareness.
The right marketing platform can help you gather reliable insights and data. You can use the data to understand the needs of the masses and fine-tune your product or marketing strategy to make it more appealing.
Pay Attention to the Customer Journey
Successful companies use a different tone and strategy to attract new customers while using a whole other approach to reward and listen to longtime customers.
Similarly, your business should also have a unique strategy for customers at different stages of the customer journey. Re-engaging lapsed customers and rewarding existing customers are all parts of strategies adopted by businesses to attract new customers.
Don’t be too Broad
Simplistic segmentation or categorization techniques such as age-group or gender don’t function as a meaningful segment. These general categories don’t help you understand your audience as they’re not specific. Categorizing based on attitudes or spending habits is a better strategy, as you can combine different elements and target customers based on those.
Single Thread offers premier text message marketing for car dealerships in Dallas, TX. We design high quality car sales text message templates to cater to different customer types and categories. The results of our services are visible in the form of a sharp increase in conversion numbers and, eventually, your revenue.
Get a free live demo of our automated services and see the results for yourself.
Contrary to popular belief, text messaging is not easy. It may seem like you just need to write a text, add contacts and send the message across to the entire database; however, if you want your automotive customers to respond and add to the conversions, you must pay special attention to the messages.
As an auto dealership, your goal should be to stay in regular touch with your customers so that they do not forget about you when opting for vehicle maintenance service in the future. The best way to do so is by sending them maintenance tips every now and then to let them know you care about their vehicle even when they aren’t availing your services.
When preparing the text messaging template for maintenance tips, consider the following pointers for the best results.
1. (Re)Introduce Yourself
Not all customers have your company’s phone number saved. Even though you may be your area’s best automotive dealer, your average customer will be confused when vehicle maintenance tips from an unknown number pop up in their smartphones.
So, the best approach is to introduce your brand each time you start a new conversation. However, you don’t need to write a paragraph to remind them about your business; a simple [company name] with what you’re offering will suffice.
2. Go Beyond Words
Text messaging customers should not be as simple as composing a text and sending it over. Business messaging allows automotive dealerships to share photos, emojis, links, images, and much more, enabling you to connect with your customers in a friendly way.
SingleThread sets new standards for customer satisfaction. With our premium text messaging tool, you can enjoy back and forth communication with your customers and meet their unique needs with ease. You can share various interactive media, including high-quality images, suggested replies, and more to make it easier and more convincing for the receiver to respond.
3. Include a Call-to-Action
The text of text messaging should interest the client and, at the same time, be laconic. There is no room for air and space like in email newsletters. Discard all extraneous details and simply present the maintenance tips and relate them to your service. Next, describe your offer and why the client needs it.
The information would be irrelevant and may be discarded by the customer without a clear call-to-action. Make sure the text includes everything, including detailed instructions on what the customer should do:
- You need to call – give the number,
- Go to the site – leave the site address,
- Write to you – provide an email.
Just do not use two calls to action in one text message – this can confuse the reader.
4. Make the Customer Feel Special
Nobody is interested in reading a text that only presents vehicle maintenance tips. If you put the effort in customizing the text message and include exclusive promotions, you’re likely to get a response. This makes the customer feel special and encourages them to stay with you, so they don’t miss out on great deals in the future.
Are you ready to pitch in automotive maintenance tips to your customers via text messaging? SingleThread provides an expert text messaging tool to make it easier for you to connect with your customers in Nashville, TN. You can use the tool to send frequent repair and service updates via text messaging and get instant responses. Get a live demo today!
Modern CRM Techniques That You Should Be Aware Of
Customer Relationship Management is one of the factors that determine the success of your business. Ineffective CRM strategy hampers your business’s growth, making customer retention and satisfaction a challenging task.
Regardless of what CRM tools you use, not following the proper CRM techniques will prevent you from establishing a close connection with your customers. From email marketing to push notifications, you need an effectively functioning CRM to fully utilize the capabilities of digital marketing.
Singlethread in Atlanta, GA, enables customers and dealers in the automotive industry to stay connected and engaged by using any of its several communication platforms.
In this blog post, we discuss some very useful CRM functionalities and CRM-enabled marketing techniques, which can help you get an edge over your competitors. Implementing these techniques will allow you to automate customer management, removing the need for manually laborious promotion techniques.
Mobile CRM Marketing
The growth of cloud-based CRM means that businesses now have access to mobile CRM, which means that you can access CRM marketing tools anytime and anywhere. You can target customers using a secure app, promoting campaigns tailored to their specific needs helping you reach your sales goals, and work around the clock without any worry. Access to a secure app also means that you can carry customer data and insights in your pocket.
Personalization and Segmentation
The presence of more personalized tools means that you can access important customer data and insights comfortably. The dynamic data helps you create further segments in your customer base and execute specific marketing strategies with ease. CRM tools are getting more robust with each passing day, you can send personalized marketing emails and content to your customers. Customer segmentation has also become considerably easy as you can target customers displaying the same buying habits and trends. For instance, you can segment customers based on the type of vehicle they drive or the services they opt for. Segmenting customers based on habits and demographics makes marketing easier.
Customer Retention
Another area where CRM helps a great deal is customer retention. This refers to ensuring that customers are retained at all steps of the customer journey. Rather than digging through an ancient database or a manually maintained contact list, you have real-time access to customer details using CRM software. You can use the details to re-engage a dormant customer and send specialized emails. With the right CRM tool, tracking customer interactions throughout the journey becomes considerably easy.
Contact Fields
Personalization is at the core of CRM software; modern CRM tools come with specialized contact fields which enable more effective personalization. These contact fields are created based on information gathered from the customer, such as their location, visits to a store, or the nature of their job. This information helps you offer even more personalized services.
Singlethread in Atlanta, GA, provides automotive dealers a synchronized CRM framework at budget-friendly rates. Enjoy the perks of satisfied customers and real-time services using our support features such as chat and customer management.
Get a free live demo of our services.
Since the Covid-19 pandemic has hit globally, people are taking precautions in all aspects of their lives, including work. Many service providers are offering remote or contactless services. The same is happening in the auto repair and maintenance industry.
If you are thinking about how to find contactless auto inspection services near you, Singlethread in Atlanta, GA is doing exactly that! We have been providing contactless services to our customers during the pandemic.
This blog post describes how Singlethread has reached out to its customers during the pandemic and began providing the best services with the least amount of physical contact.
1. Video Inspections
Having a car is a necessity and maintaining it is also essential. A Car inspection is the first step towards determining the repair and maintenance needs of the vehicle. We have made this step safe for our customers by offering video inspections. So, the customers can remain in the safety of their premises and have their car inspected.
Our technician and the car owner communicate via a video call. This is the most efficient way of contacting a technician during a pandemic. Plus, its time saving and pocket-friendly. Now you don’t need to take time out of your busy schedule and drive to the service center just for a consultation with the technician. You can also send a 60-sec video explaining everything in detail.
2. Text Messaging
One of the biggest challenges for businesses today is to stay engaged with their customers through different communication platforms. Many organizations use emails for communication, but sometimes emails are overlooked or may not even reach the recipient’s email address.
Singlethread offers a text messaging service to engage its customers directly. You can contact the technician directly via text messaging. This allows the vehicle owners and the technicians to communicate quickly to resolve minor issues remotely if possible.
Through text messaging apps, you can communicate in real-time, and the technicians can update their clients on the progress. Furthermore, your data and information are 100% secure and kept confidential.
3. Contactless Payments and Estimates
Contactless transactions are the safest payment mode during the era of Covid-19. Singlethread offers contactless estimates and payment facilities to its customers.
After performing the video inspection, the company sends the videos and estimate digitally to the customer. This way, the customer knows exactly what they are being charged for.
This method is far safer than physical interaction between the customer and the dealer. We also allow you to incorporate new information seamlessly with your current dealer, sparing you precious time.
So now, in case your car breaks down you can contact Singlethread and get your work done in no time while saving up on fuel, time, and money!
Singlethread in Atlanta, GA offers a seamless and unified communication system that covers text messaging, vehicle inspections, mobile payments, chat support, and customer follow-up. Get a live demo of our premium services!
The affinity customers feel towards their preferred brands is an invaluable asset. Prompt and accurate communication with the customers is the best way to sustain and enhance this affinity.
To stand out from competitors and have sustainable development, companies must exceed their customers’ expectations. For this to happen, it is important to establish prompt and uninterrupted communication with the customers. It enables a company to stay updated on their customers’ expectations, interests, needs, and consumption habits.
Singlethread in Nashville, TN, specializes in active communication strategies and resources.
Here are five actions that you should take to guarantee successful communication with your customers!
1. Vary Language According to Your Audience
Use professional yet simple language so that customers from all backgrounds and education levels can easily understand it. Use personalized communication so that your customers can better relate to your message.
If your business conducts extensive face-to-face communication, then nonverbal communication including body language, gestures, eye contact, etc. also becomes very important.
2. Measure Customer Satisfaction
This can be done through surveys or personalized calls. There should be two way communication, leading to constant improvement by listening to your customers’ feedback and making adjustments in your offerings and processes, based on the feedback.
When a customer gives you a suggestion and learns that the idea they offered or the advice they gave was taken into account, it makes them feel more connected with the brand.
3. Pay Special Attention to the Corporate Image
Your corporate image plays an important role in the positioning of your brand. This image includes your company’s corporate identity, social media presence, website, advertising, business cards, etc. All of these elements constitute a very important part of overall communication with your customers.
4. Inform Your Customers about New Offerings
You should use various communication channels including email, websites, and social media to share information about new products/services, promotions, and other changes that may be occurring in the company. This information should be interesting and shared at appropriate timings so that your customers are not burdened by excessive or unwanted information.
When an email from your company arrives in your customer’s inbox, the reaction you should be looking for is “Let’s see what’s new,” and not “what a bummer, spam again!”
5. Show Appreciation to Your Customers
Let your imagination fly with ideas, including welcome kits, e-cards, loyalty points system, free samples, among others. The important thing is to show your customers that your company sees them as a fundamental part of its existence and is grateful for their business and loyalty.
By taking these five actions, you will see a positive change in your interaction with your customers, which will benefit both parties.
While you can manage customer interaction on your own to an extent, to achieve higher levels of customer engagement, you may need the help of a professional company like Singlethread in Nashville, TN to strengthen and improve your communication strategy.
Get a free live demo to learn more about our offerings.
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