How Singlethread Improves Shop Efficiency
Singlethread is the premium communication tool for automotive repair shops and car dealerships. It streamlines and optimizes both internal and external communication through its range of useful features that are designed to cut down businesses’ time, effort and cost, and improve customer experience.
Singlethread also helps improve employee accountability and management and reduces liability by documenting each and every response, transaction, process, and results.
Singlethread is exactly what your dealership needs to provide an elevated auto repair experience to your clients in Atlanta, GA. Click here to get a free live demo.
Considering the numerous benefits of Singlethread, it is only wise for dealerships to employ it in their daily operations. On top of all the benefits of Singlethread listed above, the application can also improve shop efficiency.
Singlethread allows for internal communication between Service Advisor, parts team, technicians, and everyone involved in the auto repair process through one single platform. This helps keep everyone in the room, allows for effective communication, and eliminates the time and effort that was previously spent updating everyone individually.
Clients have to sign off on all car repair and replacement processes because, according to the law, customers cannot pay for unauthorized repairs. Thus, convincing customers that a repair is necessary becomes much easier with the Digital or Video Inspection along with the additional work quote. This is a huge time saver for getting work approved, which helps increase billable hours.
A great way to increase billable hours to impact shop efficiency positively is by using Singlethread – a text messaging app – as customers respond to text messages a lot faster than phone calls or emails.
Status updates can also be sent out throughout the repair process, which can be customized by the dealer. Videos and photographs can also be sent to showcase the work progress and eliminate the need for giving customers on-site inspections.
On top of everything else, shop efficiency can be further improved by Singlethread through the in-depth reporting suite that allows for management to track all users’ performance. Monitoring the performance allows the management to monitor lost sales, inspection completion per technician, inspection delivery per advisor, dollars per RO, and more.
This helps them take appropriate action to ensure that each auto repair technician is working productively and efficiently. Employees can be better trained if there are tangible results for the management to peruse, and Singlethread fills that information gap for dealerships.
Running an auto shop at full efficiency is no piece of cake. However, it is vital to stay competitive in the market.
We have a simple and effective solution to all your dealership’s communication woes. Singlethread offers a seamless automatic text messaging system to dealerships and auto repair shops in Atlanta, GA, so your customers can stay updated about their vehicle status throughout the repair process. Click here to get a free live demo.
How Singlethread Improves Team Communication
What’s your New Year’s resolution for 2021?
2020 has been hard for most car dealerships. The pandemic halted economic activity and made it difficult for technicians and customer service departments to facilitate customers safely and hygienically.
Luckily for our clients, Singlethread proved most effective in these uncertain times. And with features like automated customer service and contactless transactions, our client dealerships in Nashville, TN, were able to offer touchless services to their customers (click here to get a free, live demo).
But even in a pandemic-free world, there’s much that you can do to streamline operations in your dealership and boost revenue. In fact, improving internal communication should be a top priority in the coming year.
In today’s blog, we discuss ways to improve team communication at your dealership and how our platform can help you achieve this goal.
1. Identify Problem Areas
As the year draws to a close, start by finding the bottlenecks that disrupt the service lifecycle at your establishment.
See how the sales department, customer service reps, and F&I work together and identify pitfalls. If you notice friction or an unwillingness to work together, these core issues will need to be resolved before you can implement new technology and protocols.
2. Take A Step Back
Following point #1, moving forward sometimes involves retracing your steps. And a new year is an excellent time to reinforce your company’s mission/vision and to set new goals.
Everyone on your team should know that their individual success lies in the dealership’s success, which calls for greater collaboration and less competition. Each department should find a way to get along to work towards the growth of the dealership.
3. Consolidate Technology
Finally, technology is meant to streamline communications and not to create a bigger mess! Many dealerships have a DMS and other digital tools, but these hardly serve any genuine communication purpose.
The idea is to make your tools and programs work together to maximize the communication potential of different teams. For example, you may not be using electronic dispatching in your DMS, which delays communication with technicians, and customers have to wait longer for updates.
How We Can Help
Singlethread enables internal communication by bringing your service, tech, and parts teams on the same page. Here are some of the features you can leverage for better inter-department communication:
- Shorten repair cycles with internal notifications in real-time
- Get internal desktop and push notifications for urgent requests.
- Use the company live chat feature for team meetings, find available techs, send requests for multiple porters, etc. (the possibilities are endless)
- Use private chat to discuss difficult customers or other urgent issues.
The best part is that the platform seamlessly integrates with your existing systems. And we also offer free collaboration tools with certain packages.
So what are you waiting for? Click here to get a live demo and start improving communications at your Nashville, TN, dealership in 2021.
Revolutionizing The Customer Experience For Auto Dealers With Singlethread’s Cutting-Edge Contactless Transactions
When we launched Singlethread a few years ago, the idea was to shorten the vehicle repair cycle at dealerships in Atlanta, GA, so that they can sell more hours per RO. And that was it.
Yes, our automated customer support platform eliminates unnecessary paperwork and saves the environment, which we consider an added bonus. But with the onset of COVID-19, the benefits of going contactless with Singlethread will become essential for auto dealers. It is as if our services were developed for such a time as this! (click here for a live demo)
In today’s blog, we describe how we can help to make your auto dealership not just safe and hygienic but revolutionize the customer experience with contactless transactions.
A Best Practice For Car Service Centers
To start, automotive service centers cannot treat contactless technology as an afterthought. In the last couple of years, dealerships across the globe have adopted touch-free solutions to facilitate customers, and they have seen an exponential increase in leads and bookings.
And why not?
Customers can get their cars inspected and repaired without having to leave their homes or workplace, and they coordinate directly with the technicians via text, voice, or video messaging from their phones. Payments are also processed likewise, saving both dealerships and their customers time and money (and tonnes of paper).
That’s why enabling contactless transactions has become an automotive industry best practice. And considering safety and hygiene practices in a post-pandemic world, touchless services will become all the more necessary.
Send Estimates Easily
Apart from facilitating fast and safe payments, our digital services also help with estimates. You can perform car inspections digitally and provide photo/video estimates to your customers. Customers can see exactly what work is being charged, which reduces friction with the sales department.
Is It Secure?
While being a faster alternative, contactless transactions are as secure (if not more so) as other payment methods. For one thing, the credit card or device never leaves the customers’ hands. Moreover, contactless payments incorporate chip technology. Customers will also have to enter their PIN, albeit through their phones, which saves time without compromising security.
When it comes to our automated customer service platform, we implement bank-level encryption to remove potential exposure to threats. We also help you securely integrate new data to your existing merchant, once again saving countless hours in the process.
Boost Customer Satisfaction
Along with dental visits and jury duty, people are most anxious about auto repairs.
And with contactless transactions, you can show your customers that you are sensitive about their needs. You care about their time and safety. Moreover, you will come across as a tech-savvy business.
In short, with contactless inspections and payments, you will tick all the right boxes with your customers.
Want to learn more about touchless inspections and payments? Read our blog on the benefits of contactless transactions for car dealerships in Atlanta, GA. Or simply click here to receive a live demo.
Singlethread Streamlines Auto Dealers’ Service Departments With Video Vehicle Inspections
Running a car dealership is essentially a service-based business. This means you should focus your resources on what drives profitability. One of the best ways to increase sales in your dealership is to make your customers feel connected.
And this is where video vehicle inspections come in.
Video inspections increase your sales and improve operational efficiencies. And in a post-pandemic world, contactless, automated customer support will become all the more important.
With Single Thread, your Atlanta, GA dealership’s service department can make customers feel part of the car repair process with video and digital inspections. Click here for a free live demo of our automated customer service platform.
Continue reading to learn more about how to streamline your customer service with video inspections.
Connect Customers With Technicians
Without meeting each other in person, customers and auto technicians can connect via video to speed up the repair process.
Our inspection videos are the easiest way to help customers understand what needs to be done. Car owners can get a walkaround of their vehicle from the comfort of their home and know exactly how much work is required.
As a result, they feel part of the car repair process, even if they don’t visit the dealership. This will help you connect with customers in a post-pandemic world.
Ensure Customer Response
Secondly, video inspections speed up communication between the dealership and customers.
Many auto technicians don’t like to fill out service recommendation forms because they know the service writer won’t follow through. So why engage in a time-consuming activity that doesn’t impact your bottom line?
However, with videos, you can bet that the customers will look at the service recommendations and promptly respond.
With our platform, you can send short, 30-60 second videos via text with a 99% chance that customers will see them and acknowledge them with a reply. And if you require an in-depth presentation, you can easily save lengthy videos, large presentations, and uncompressed files with our unlimited storage feature.
Save Time
Moving on, video vehicle inspections can help you save hundreds of hours every year that are wasted filling up paper documents. With video, the technician can simply turn on the camera on his mobile device and move on. Our app is extremely user-friendly and doesn’t require a learning curve.
Save Money For Customers
Along with making your dealership more efficient and profitable, videos also save money for customers. By getting regular video updates on their mobile devices, customers don’t have to travel back and forth to the service center, saving time and travel costs.
Reduce Environmental Impact
Finally, video inspections not only increase sales at your dealership in Atlanta, GA, but they also help you to cut back on paper. As a result, you can save money by going paperless and protect the environment in the process.
While you can find other automated customer service platforms on the market, the benefit of choosing Single Thread is the seamless integration we offer. Click here for a free live demo of our automated customer service platform.
Single Thread’s mobile pay platform is a big convenience for auto dealers. Running a successful dealership is already a hectic and critical task – providing top-notch services, keeping customers up to date, maintaining smooth operations, doing effective marketing, and more. Therefore, when it comes to payment, they do deserve to be cut a little slack.
Single Thread is just what your dealership needs to provide an elevated auto repair experience to your clients in Atlanta, GA. Click here for a free demo.
If you are wondering what benefits Single Thread’s mobile pay platform provides the auto dealership, then have a look below.
Convenience
Single Thread allows quick and effortless payments. Clients can use the best payment app to transfer the money directly from their mobile to the dealership’s bank account within minutes. There are no causes for delays or issues.
Security
High levels of encryption secure all mobile payments made through the mobile pay platform to protect both you and your customers against online attacks. Also, since money doesn’t literally change hands, as everything is done digitally, there is no chance of it getting stolen during a robbery or mugging, which guarantees your payment.
Customer Service
Customers also enjoy the convenience and security of Single Thread’s mobile pay platform, which in turn elevates their customer experience of dealing with your auto dealership. They do not have to go all the way to the bank, withdraw money, come down to the dealership, submit it, and all the while worry that they have cash on them. They can simply transfer the funds through the app.
Paperless Trail
Many businesses nowadays prefer to go completely paperless, not just due to the environmental benefits but also due to the other advantages of going digital.
With paper, you have to create, manage, and secure the receipt manually, and if you ever need them in the future, you have to sort through thousands of sheets. Storing your records also requires a secure physical space, which adds to your running costs.
However, with Single Thread, you can still shrug off future liability as all the transactions made through the platform have digital receipts, which can be stored in the cloud to eliminate the need for paper. Essentially, you are maintaining a paper trail, but without the issues of recordkeeping on paper, like finding documents digitally is much easier, effortless, and faster to search as you can use keywords and input filters.
After looking at all these benefits, it is evident that Single Thread’s mobile payment platform is precisely what every dealership should use to simplify their payment process.
The auto repair process is hard enough; you do not need to make it harder for yourself and your clients by physically carrying out all transactions when you have the chance to do all of it with a few clicks.
Single Thread offers a communication software that provides several additional benefits to dealerships in Atlanta, GA, so your customers get a matchless experience. Click here to get a free live demo.
You must have heard that communication is key to a healthy relationship. But who said that this could only apply to personal relationships? Apply this same principle to businesses after making a few required adjustments and let it work its magic. Take text messaging, for example.
Communicating with your clients is highly important, but the means or channel of it is not specified. Text messaging is a highly effective channel for sharing news, ideas, and information with clients.
Single Thread offers a seamless automatic text messaging system to automotive businesses in Nashville, TN, so customers can stay constantly updated with their vehicle’s condition at every stage of the vehicle repair process. Click here for a free live demo.
The biggest challenge and most potent tool for a business is maintaining constant communication with their customers. Since the success of a business depends on its customers, you cannot take this lightly.
Text messaging can be leveraged to create lifelong customers. As abstract as this statement may sound, there is a whole chain connected together that does just this. Let’s explore this further.
Text messages enable fast and reliable communication
Unlike other methods, text messages having a very high opening rate. Emails easily get lost in the sea of other unopened messages in your inbox. Mail can be lost. Ads can be overlooked. Phone calls can be missed. However, customers can always read a short, sweet message that you send them. It takes a mere few seconds to read and respond to messages, and customers don’t have to inconvenience themselves by answering immediately like with calls.
Clients do not have to inconvenience themselves
Customers do not have to go down to the auto shop every time they have a query or concern. Text messages can also be used in the automotive industry to gain authorization if some unexpected repair needs to be done on a vehicle.
Full transparency cultivates trust
Text messaging apps and software like Single Thread allow dealerships to send their clients regular updates about the auto repair progress and carry out a real-time inspection whenever they want. Your customer service representative can also attach pictures and videos of the vehicle with the messages, which offers customers an added sense of security.
The end result of all of this is an improved customer experience. A customer who is leaving their vehicle at your dealership is already concerned and stress. By offering them 100% transparency and constant updates (without them even having to ask), you will gain their trust and subside their worries, which will boost their satisfaction level regarding your service.
The trust, coupled with convenience and satisfaction, will create customer loyalty, resulting in the creation of a lifelong customer and even a few referrals. So the next time their car breaks down, they will think of you, or you could send them a promotional message to get them in sooner for some maintenance work on the vehicle.
Single Thread is just what your dealership needs to provide an elevated auto repair experience to your clients in Nashville, TN. Click here for a free demo.
How Single Thread Reduces Dealerships’ Liability
Automotive repair is a risky business for both dealerships and customers, which is why many amendments have been introduced into the law to protect the rights of all parties. Previously there were many complaints regarding vehicle repair matters, so the specifics were highlighted by authorities to avoid problems.
Single Thread is just what your dealership needs to provide an elevated auto repair experience to your clients in Dallas, TX. Click here to get a free live demo.
However, despite the presence of clear and solid laws and regulations, car repair has still been an issue due to three reasons – misunderstanding/miscommunication between the mechanic and client, the client doesn’t want to pay for the repairs, mechanic wants to overcharge by doing unauthorized repairs. There is a simple solution to all of this – maintain records.
Recording and maintaining each and every conversation and transaction is a hassle, so it becomes hard to produce the required evidence when needed.
One way dealerships can reduce their liability and streamline their auto repair process is by employing Single Thread. Single Thread provides dealerships with web-based tools that help service departments improve communication, sell more, and succeed in today’s rapidly-changing, mobile-first world.
Their software is the key to all your problems since it will initiate, record, and maintain all communication, reports, forms, and transactions exchanged between your representatives and the customer. This way, you have proof just a few clicks away in case your client decides to sue.
Below are a few things that Single Thread offers.
Secure Payments
Single Thread uses highly secure partners and bank-grade encryption to process payments. It captures payments from your customer’s mobile device and transfers it directly to your merchant account. The best part of all this, apart from the security and convenience of it all, is the printable documentation. Single Thread generates receipts and payment confirmations to create a paper audit trail.
Easy Communication
Single Thread’s text messaging tool allows quick and easy communication, which means you don’t have to wait days to get authorization from your customer for additional repairs, and their response would be recorded so they can’t deny it.
Long Term Storage
All the videos, photographs, communication, and documentation are safe in Single Thread’s data storage, which is unlimited. You can store as much media as you need for an indefinite amount of time in the cloud without losing a single file.
100% Transparency
Single Thread offers real-time inspections, reports, and message updates so your clients are always up to date with the condition and progress of their vehicle’s repair process. All the media sent to the client and the digital versions of OEM inspection forms are recorded. The forms are available in a digital version and can be printed.
We have a simple solution to all your dealership’s text messaging woes. Single Thread offers a seamless automatic text messaging system to dealerships in Dallas, TX, so your customers can stay updated about their vehicle status at every stage of the repair process. Click here to get a free live demo.
One of the most inconvenient situations a person can be in, in their life is when their car needs servicing. They cannot use the vehicle to its full capacity without getting it fixed because the functionality is hindered.
Getting it repaired costs them both money and time. And if the repair service is inefficient, then the whole process can quickly turn into an unnecessarily long nightmare. But what if we tell you that we have a way to make the auto repair process seamless and hassle-free for your clients.
Single Thread offers a seamless automatic text messaging system to automotive businesses in Atlanta, GA, so that customers can stay updated continuously with their vehicle’s condition at every stage of the repair process. Click here to get a free live demo.
Imagine being the only dealership in the vicinity to offer clients matchless auto repair services that are easy and hassle-free. You would get more referrals and return customers than a fast-food joint!
Do you want to know how this can happen? Have a look.
Quick Communication
Single Thread provides car dealerships with an automated text messaging service that they can use to correspond with their clients and send marketing messages (if clients have agreed to it).
Clients do not have to constantly check their email, worry about missing a call from the dealership or pay regular visits. Whenever their car would be ready, they would be informed about it within minutes, which will reduce the chances of miscommunication or delays.
Constant Updates
Clients can enjoy full transparency when it comes to the condition of their vehicle. They will receive constant updates about the progress of their cars via text messages and videos. Also, they can carry out a real-time inspection from the comfort of their homes at any time. This diminishes the clients’ mistrust and worry.
Easy Payment
Carrying a substantial sum of money to pay the auto repair shop is not only unsafe but also tiresome and worrisome.
Therefore, many clients would prefer transferring the money to your account using Single Thread’s mobile payments option to capture payments from customers’ mobile devices and deposit it directly to your merchant account. It leaves behind a paperless money trail, which is easy to record and maintain.
Full Authority
Keeping the final decision-making authority slows down the auto repair process, but it is necessary to control costs.
Many times, when an expert opens up a vehicle to perform a specific repair task, they come across a number of other issues, which they cannot fix without your consent. And acquiring your permission to carry out additional repairs results in unnecessary delays.
But you cannot give full autonomy to the car mechanic because you are the one paying, and you know how much you can afford. So the simple solution here is to use text messaging to get authorization on additional or unprecedented repairs. Clients can quickly answer back with a ‘Y’ or ‘N’ (yes or no), so you can get back to work within minutes.
Single Thread is just what your auto dealership service team needs to provide an elevated auto repair experience to your clients in Atlanta, GA. Click here to get a free live demo.
Why Automated Follow Up Messaging Promotes Faster Project Completion & A More Positive Customer Experience
There is a lot of competition for businesses today. Surviving in the market is becoming tougher and tougher, especially in the light of recent events and economic conditions. In this day and age, when nothing comes easy, there is one thing that can be of great help to dealerships – automated follow up messaging.
Automated follow-up messaging enables businesses in the automotive industry to easily, quickly, and effectively communicate with their customers. Promotions, SMS marketing, project updates, permissions, and follow up can also be sent/collected without any hassle, especially since clients are now also becoming more open to the idea of communicating with dealerships via text messages. According to Text Local, in 2020, 48.7 million consumers will opt-in to receive business SMS.
Are you looking for an efficient automated text messaging service for your dealership? Single Thread offers a seamless automatic text messaging system to auto dealership service teams in Lincoln Park, MI, so your customers can stay updated about their vehicle status at every stage of the repair process. Click here to get a free live demo.
How does automated follow up messaging promote faster project completion?
A big reason for delays in the vehicle repair process is slow communication between the dealership and the client. When a car comes in for auto repair and inspection, many unauthorized repair needs might pop up. However, these repairs cannot be completed without the client’s request, so their approval must be secured.
Securing the client’s approval is an unnecessarily long process. Many clients do not regularly check their email or receive calls from unknown numbers, especially during busy workdays. However, statistics show that customers are more reachable and responsive through SMS.
AT&T collaborated with Frost & Sullivan on a whitepaper, estimates that text communications have an ‘open rate’ of over 90%, which is higher than both email and OTT applications, making it an effective channel of communication for businesses.
The sooner clients open the text messages, the quicker they will respond, and the sooner work can be completed. On top of that, if clients allow you to communicate via SMS in the form, then they will be more alert and less likely to ignore an SMS text.
Automated text messaging services like Single Thread allow auto dealership service teams to send clients messages and receive and record their responses, send them videos to update them on the work’s progress, and take their feedback. This smoothes over the whole process by making communication seamless and quick.
How does automated follow up messaging create a more positive customer experience?
Keeping customers always in the loop with the repairs’ progress through text messages and video and pictorial evidence helps them retain confidence in your services. Also, timely completion of projects (even if the delays are not your fault) will not fail to impress customers. All this contributes to a more positive customer experience that cannot be achieved merely through quality work.
Single Thread offers a seamless automatic text messaging system to auto dealership service teams in Lincoln Park, MI, so your customers can stay updated about their vehicle status at every stage of the repair process. Click here to get a free live demo.
With the rapid evolution of technology, every industry has been hyperactive in adapting to newer digital solutions. And the auto repair industry is no different!
Initially, auto repair mechanics would observe and inspect the automobile visually and note down the results in black and white. This traditional method involved several challenges, and that’s why we now have digital inspections to improve the overall service and customer experience.
Of now, technicians either have a tablet or a laptop to run different tests and compile inspection results for recordkeeping. The recorded data may include pictures or videos, as well. The collected information is stored and directly sent to the customer.
If you wish to integrate a digital inspection system for your auto repair business in Lincoln Park, MI, then Single Thread is your ultimate choice! Get a free live demo by clicking here.
Benefits of Digital Inspections In The Auto Repair Industry
The following are some of the most prominent and significant advantages of digital inspections to improve the customer’s auto repair experience.
Limitations With Paper
Paper inspections have been quite a nuisance for both the customer and the technicians involved. This type of recordkeeping neither ensures credibility nor clarity.
Customized & Organized
Digital inspections ensure that customized details and specifics of a particular auto inspection are stored in an organized way. Typically, digital inspection systems have a 50-point process that can be completed quickly. Different repair pictures, audios, and videos can also be added to the inspection report.
Ease of Inspecting
The digital inspections require technicians to upload high-resolution pictures and videos to minimize the number of visits paid by the customers. This way, customers can save up on their time, fuel charges, and efforts.
Higher Level of Engagement
Through digital auto inspections, technicians help customers connect with them and the vehicle. Technicians need to be aware of what the inspection is all about and how to navigate through the entire report.
That’s why detailed notes with relevant, high-quality videos and pictures can help customers understand the issues and repairs. Digital inspections are a great source to increase and improve the level of engagement drivers have with their cars.
Expedited Correspondence
Through digital auto inspections, technicians help customers connect with them and the vehicle. Technicians need to know what the repair check-up is all about and how to navigate through the entire report.
That’s why detailed notes with relevant, high-quality videos and pictures can help customers understand the issues and repairs. Digital inspections are a great source to increase and improve the level of engagement drivers have with their cars.
Digital inspections are bound to change the dynamics of the auto repair industry. Customers can enjoy the peace-of-mind, efficiency, and ease that is achieved through these digital inspections.
Repairs do not need to be put on hold due to a delay in authorization from the customer’s end. Also, the technicians and mechanics can efficiently and productively work on the repairs with ease of mind due to the systematic recordkeeping.
If you wish to integrate a digital inspection system for your auto repair business in Lincoln Park, MI, then Single Thread is your ultimate choice! Get a free live demo by clicking here.
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